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Questions, answered.

Everything people ask about Raven, EVE, pricing, compliance, and the Partner program, grounded in how the product actually works.

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Getting started

What Raven is, where it works, and how to see it for yourself.

What is Raven?
Raven is an AI-native real estate platform for agents, teams and brokerages: CRM, transaction management, compliance, e-signature, communications, marketing, MLS data and commissions in one platform, with EVE, its built-in AI, working across every client and transaction. EVE answers leads in seconds, keeps every file moving to a clean close, and tells you each morning what needs you. Instead of stitching four or five subscriptions together and still doing the work yourself, agents, teams, and brokerages run the whole business in one place.
Where is Raven available?
Everywhere in the US. You can sign up for Raven in any state today. Transactions, compliance, e-signature, the CRM, Rooms and EVE work wherever you are. The MLS features (listing search, CMAs and listing alerts) turn on market by market as Raven connects to each MLS, starting with Arizona and California. Raven CRM and Raven X, the browser extension for Chrome and Edge, never depend on an MLS.
What if Raven is not connected to my MLS yet?
You can still sign up and use Raven now. Everything except the MLS features works the same: transactions, compliance, e-signature, the CRM, Rooms, EVE and home value reports. Listing search, CMAs, listing alerts and showing your own listings on your agent website wait for your MLS. Tell us which MLS you belong to when you sign up. We connect new MLSs in order of agent demand, so every agent who names theirs moves it up the list. When your MLS goes live in Raven, those features turn on in your account by themselves, with nothing to re-enter.
Can I try Raven without creating an account?
Yes. The demo is the live product loaded with sample data, in an agent or broker flavor, and it is read-only at the server, so you can click everything without changing anything. Start it from the Try Demo button on any page, or visit the demo page directly.
Can I control which notifications I get?
Yes. In Settings, Notifications, choose per kind of event whether it reaches you in the app, by email, by push or, where offered, by text, or turn a whole channel off. Pause all notifications for an hour, eight hours, a day, or until you turn them back on. Updates about one transaction that arrive close together can come as a single email for that transaction instead of one email each.
What is the difference between a Workspace and a Transaction?
Two things, and keeping them separate is core to how Raven works. A Workspace is your organization container: your members, billing, integrations, and settings. A transaction is one property with one buyer or seller, and it holds everything that belongs to it: the client, the documents, the signatures, the compliance file, the stages, the dates, and the tasks. It also opens a shared Room, where the client, the co-op agent, the lender, title, and the service providers meet over the same set of facts. A Workspace contains many transactions.
Do I need to be a broker to use Raven?
No. Solo agents run Raven as a Personal setup with no broker layer at all. Teams and brokerages add shared visibility, compliance review, and admin controls on top. Assistants, transaction coordinators, and clients each get their own role and see only what they should.
Is there a free trial?
Raven CRM and Raven X each include a 14-day free trial, so you pay nothing today. The full Raven Agent plan is $249 per seat per month with no contracts, so you can leave any month. The live demo lets you explore the whole platform before you commit.

Pricing & billing

Simple, flat pricing. No revenue share, no per-transaction fees.

How much does Raven cost?
Six products. Raven X is $49 per month: EVE as a browser extension for Chrome and Edge, working on top of the CRM and tools you already use. Raven CRM is $99 per month: a full real estate CRM with EVE and the extension included, in every US state. EVE Sales Agent comes with Raven Agent and is a monthly add-on for Raven CRM; it is not sold on its own. Raven Mobile is free with every Raven plan. Raven Ink is $15 per user per month: standalone e-signature with unlimited envelopes. Raven Agent is $249 per seat per month, solo or team, and includes the full system: transactions, compliance, communication, EVE, pipeline, and reporting. Raven Broker is a $499 per month platform fee plus seats: $99 per seat for 1 to 24 seats, $79 for 25 to 99, and $59 at 100 or more, everything included.
Is EVE included, or is it an extra charge?
EVE is included in every Raven plan. It is the intelligence layer of the platform, not an add-on. You can also start with EVE on its own, as a browser extension for Chrome and Edge, for $49 per month and upgrade to the full platform whenever you are ready.
Does Raven take a cut of my commissions?
No. Raven is infrastructure, not a marketplace. There is no revenue share, no commission split, and no per-transaction fee. You pay a flat, predictable subscription and keep what you earn.
What does Raven replace?
The typical agent stack runs $170 to $300 or more per month: a CRM at $50 to $100, transaction management at $30 to $50, compliance or TC tools at $40 to $100, communication tools at $20 to $50, and a video meeting licence at $15 to $20 that almost every agent pays for separately. One Raven Agent seat replaces all of it for $249, and the video is not a bolt-on: the meeting happens inside the transaction, with its documents open beside the call.
Who can change our billing?
Only the Workspace owner. Admins can run the brokerage day to day, but plan, seat, and payment changes route to the owner. Billing lives in the app under Settings, then Billing, where you can change plans, update a card, or download invoices.
Does my plan decide what I can do inside Raven?
No. Your plan is about what you pay. What you can actually do is decided by your role and capabilities inside your Workspace, not by a plan name or seat count. A broker's compliance powers come from being a broker, not from a pricing tier.

Transactions

Every transaction is its own contained world, and each one opens a shared Room for the people in it.

What exactly is a Transaction?
A transaction is the container for one property with one buyer or seller relationship. Inside it live the client, the documents, the signatures, the people (agent, client, TC, vendors), the milestones and key dates, the messages, and the compliance file. Nothing leaks between transactions.
Who else can get into a Transaction?
Every transaction opens a shared Room, and that is where everyone outside your brokerage meets the file. Your client, the agent on the other side, the lender, title and escrow, and the service providers each get a role-appropriate view of the same record rather than their own copy of it, so nobody is working from a forwarded PDF. Guests join by link with no account, and taking part is free to them, always.
Can I meet my client and the other side inside the Transaction?
Yes. Every transaction has a Room that does video, audio and screen share in the browser, so the call happens where the documents and the dates already are. Start one with a single button, or schedule it and every invitee gets a real calendar invite they can accept in Outlook, Google Calendar or Apple Calendar. A scheduled meeting can repeat weekly, fortnightly or monthly as one series, because the Room is persistent and the recurring meeting is the same Room you re-enter.
Does everyone need an account or an app to join a meeting?
No. Your client, the co-op agent, the lender and title join from the same guest link that admits them to the transaction. No account to create, no seat to buy, no app to install, and no card. Taking part is free to them, always. Revoking their link ends both their access to the Room and their access to its meetings.
Is a Transaction meeting recorded?
No. No audio or video is captured or stored, and that is enforced where the join is granted rather than only hidden in the interface. If your brokerage has EVE notes switched on, the host can ask EVE to take WRITTEN notes instead: each person's own device transcribes only that person's own microphone, and only after they personally agree, so nothing anywhere is listening to the room. Someone who declines simply is not transcribed, and the notes say plainly whose words are absent from them.
Who gets EVE's meeting notes?
Whoever the host chooses, one name at a time. When the meeting ends the host sees the summary, the commitments EVE heard, and who was and was not transcribed, then ticks who receives it. Nothing is pre-selected and nothing sends on its own, and only the summary and the commitments go out, never the transcript. That is deliberate: a transaction meeting routinely has the other side of the transaction in it, so who receives an account of it is a decision, not a default.
Can we look at a document together during the meeting?
Yes, and this is the part a video app cannot do. The transaction's own documents are listed beside the call, and opening one puts it next to the video so everyone reads and scrolls it themselves instead of watching your cursor. You can expand it, go full screen for a dense contract, and add a document to the transaction without leaving the meeting. Screen share is there as well for anything that is not in the transaction, though sharing a screen does not work in any browser on an iPhone or iPad, which is an Apple restriction rather than ours.
Can a meeting be for only some of the people in the Transaction?
Yes. By default a meeting is for everyone in the transaction, which is the common case. When it should not be, pick the people it is for, and that is an access decision rather than just who received the email: everyone else is refused at the door even though they can reach the transaction. It is what makes a team-only conversation inside a client's transaction possible.
How do I create a Transaction?
From your transactions page, start a new one and answer a short intake (property, side, key dates). A lead in your pipeline also becomes a transaction when it goes under contract, so the history travels with it. Your broker can customize the intake questions for the whole brokerage.
Do I have to build my checklists and task lists from scratch?
No. When you set up your workspace, Raven offers a Default Template for your state: document checklists, task lists, milestones and intake questions to start from. Everything in it is yours to edit, add to or delete in Transaction Setup, and changes apply to the transactions you create from then on.
Who can be part of a Transaction, and what can they see?
You add members with roles scoped to that transaction: co-agents, assistants, transaction coordinators, clients, and vendors. A person's role inside one transaction is separate from their role in the Workspace, so a TC can run documents on one transaction without gaining brokerage-wide authority.
How do milestones and key dates work?
Each transaction tracks its contract date, close date, and the milestones between them, with tasks attached. EVE watches those dates: it flags what is late or at risk, and as a closing approaches it can prepare a reassuring on-track update for your client. You can move a milestone's date, skip one with a reason, or add a one-off milestone on a single transaction without changing your template.
Does Raven handle listings as well as buyer transactions?
Yes. Raven supports both sides, with Transaction Templates (reusable transaction recipes) for buyer purchases and seller listings. A listing transaction can link to your MLS listing, and a Coming Soon transaction can flip to Active automatically when the listing goes live on the MLS or hits its planned go-live date.
Can I see all my transactions in one view?
Your transactions page shows every active transaction with its stage, health, and what needs attention, and your pipeline shows the lead-to-contract journey before that. Brokers get the same picture across every agent in the brokerage.

Compliance & broker review

Compliance that fits how your brokerage actually governs, from solo agent to full broker review.

How does compliance work in Raven?
It adapts to who holds compliance authority for you. A solo independent agent gets useful checklists with no enforced review. An agent whose brokerage runs compliance elsewhere gets an advisory checklist. A brokerage that manages compliance natively in Raven gets the full engine: required documents, broker review, stage gates, and automations.
What is broker review?
A single queue where the broker (or a delegate) reviews each transaction's file: documents in, signatures verified, items approved or returned with notes. Raven pre-sorts the queue into clean files and files needing attention, so review time goes where it matters.
Can EVE actually check the contents of a document?
Yes, as an advisor. On demand, EVE reads the document text against the transaction's facts and reports concrete issues: a blank signature line, a date that does not match the contract, a name or address mismatch. Findings never decide anything on their own. The broker always makes the call.
What are compliance packs and checklists?
A checklist lists the documents a transaction requires. A compliance pack is the enforcement layer on top: broker rules, stage gates, and automations, typically state-specific. EVE can draft a state-specific compliance pack for your broker to review and adopt.
How does a broker see compliance across the whole brokerage?
The compliance health view rolls up the entire organization: overall compliance percentage, outstanding and aging items, and exceptions by agent and by transaction, with a plain-language explanation of what is driving the number rather than a wall of stats.
Does Raven track licenses and E&O insurance?
Yes. Broker credentials tracks each agent's license and E&O currency, and a daily sweep nudges the broker when anything expires within 30 days, before it becomes a problem on an active transaction.
Does Raven help with the Clear Cooperation Policy?
Yes. When public marketing starts on a listing, Raven starts the clock, computes the business-day deadline for MLS submission, and notifies both the agent and the broker as the deadline approaches or passes. The status is visible on the compliance desk.
Can I see what the AI did across my brokerage?
Yes. The AI Activity Record on the compliance desk shows every AI action in one place: who or what acted, for which contact and transaction, on what channel, what was held for human review, and which MLS data uses are authorized. Entries are append-only and never edited after the fact; a correction is a new entry.
What happens if my MLS or insurance carrier asks how we use AI?
You export the record. One click produces an attestation packet for any period: the activity ledger as a spreadsheet plus a summary carrying the per-MLS authorization table and plain statements of what the packet does and does not contain. Every export is fingerprinted and logged, so a packet can be matched to its export event later. Message bodies are not in the packet; full content stays sealed per-transaction in the Vault.
Does EVE put MLS listing data into AI models?
Not unless that specific MLS has expressly authorized it in writing and the authorization is recorded. The control is per MLS, denied by default, and enforced in code rather than by policy. It also fails closed: an unknown or unconfigured source is treated as denied. Your feed still powers search and listing display exactly as licensed.

E-signature & forms

Built-in signing and a forms library that fills itself out.

Does Raven include e-signature?
Yes, signing is built in. You send documents for signature in packets directly from a transaction, signers get a clean signing experience, and the executed document lands back in the transaction's file with a full audit history. There is no separate e-signature subscription to buy.
How does the Forms Library work?
Your broker loads blank form templates once. Raven reads each form: PDFs with real fillable fields are mapped automatically, and flat or e-sign-prepared PDFs get fields auto-placed next to their detected labels. When an agent uses a form, it autofills from the transaction and its contacts, so agents never place fields or retype the address.
Do I have to place signature fields by hand?
Usually not. Raven places signature, date, and initial fields automatically using the document's own tagged fields when they exist, learned layouts, and label detection. You can adjust anything before sending, and Raven remembers your final layout for that form, so the next time it is right from the start.
Can I split one combined PDF into separate documents?
Yes. Open Split on the combined packet and EVE reads the pages first, proposing where each document starts, what it is, and which checklist item it belongs to, with the reason beside each part. You adjust anything, then press Split, and each part becomes its own real document. Nothing is split until you say so, and the original stays in the file as superseded, never deleted.
What if I upload a document that is already signed?
Raven looks for signs that it was signed before it arrived, such as an e-signature stamp from DocuSign, Authentisign, dotloop or Adobe Sign, or a signed PDF signature. When it finds one it asks whether the document is already signed instead of sending it out for signature again. You confirm, because a stamp does not prove every party signed. You can also mark several checklist items already signed at once.
What if a document on the checklist does not apply to this transaction?
Mark it Not needed. It leaves the list and the missing count, moves to a Not needed group that shows who decided and when, and can be put back with one click. Nothing is deleted. A document the law requires for every transaction cannot be waived this way, and Raven says who can change that.
What happens when I upload a document?
EVE reads the document text and classifies it against your brokerage's document types, then links it to the matching requirement on the transaction. If EVE is unsure, it asks instead of guessing, and you can always reassign a document yourself.
Is there a record of who touched a document?
Yes. Every document carries an append-only audit history of access and changes, and every signature event is recorded. Nothing in that history can be edited after the fact. Corrections create new entries rather than rewriting old ones.

EVE

The intelligence layer of Raven: one operating partner across your whole business.

What is EVE?
EVE is Raven's built-in AI for real estate professionals: it answers leads, prepares documents, tracks every transaction and drafts follow-ups, and every action it takes is logged and grounded in the record it read. One operating partner appears across your briefing, your inbox, your transactions, and your documents: it watches your business, tells you what matters, drafts what comes next, and flags what is missing. It is part of Raven, not a separate product bolted on.
What does EVE actually do for me each day?
Every morning EVE hands you a short, prioritized briefing: who is waiting on your reply, what is slipping, promises you made and have not delivered, opportunities hiding in your inbox, relationships going quiet, and today's meetings with prep ready. Through the day EVE drafts follow-ups, preps meetings, and watches deadlines.
Does EVE send messages on its own?
Only if you tell it to, and only for routine work. In Suggest mode EVE surfaces recommendations and nothing more. In Guided mode EVE drafts the message and waits for your approval. In Autopilot mode EVE sends clearly-owed routine follow-ups and reports back. In every mode, sensitive topics such as offers, pricing, contracts, complaints, and opt-outs always come to you. That rule does not bend.
Who controls how much EVE does?
You do. You pick Suggest, Guided, or Autopilot in your settings. In a team or brokerage, the broker sets a ceiling for the Workspace, and each member picks their own mode at or below it, so a brokerage can standardize without forcing every agent to work the same way.
How does EVE know what it knows?
EVE is grounded in your real record: your messages, contacts, transactions, documents, and calendar. Every action EVE prepares cites its source, so you can see exactly why it is recommending something. When EVE cannot cite a source, it asks instead of acting.
Does EVE remember what my clients tell me?
Yes. EVE keeps durable, decision-shaping facts a contact mentioned, such as preferences, constraints, timelines, and life events, the details a CRM never stores. Those memories resurface exactly when they matter: in meeting prep, in drafts, and when a matching property appears.
What is Meeting Prep?
Before a meeting, EVE assembles a brief on the person: a summary of where things stand, open questions, talking points, risks, their stated preferences, and the recommended next step, grounded in your actual conversations and open promises. You walk in already caught up.
Can I use Claude or ChatGPT with Raven?
Yes. Paste one connector URL into Claude or ChatGPT, sign in to Raven, and your own assistant can answer from your people, your transactions, your tasks and your cap progress, and, for brokers, the review queue and the brokerage financials. It sees only what you can already see in Raven, never MLS listing data. If you allow it, it can also send a document for signature or file a combined package onto the checklist, each only after you confirm a preview. A team or brokerage owner decides whether these connections are allowed. The setup steps are on the Connect your AI assistant page.
Can I see what EVE has done?
Always. Every EVE action is written to an append-only log, so there is no black box. The Wins view goes further: it shows what EVE told you, what you did, and what happened, plus the time it saved you, so you can judge EVE on results.

Raven X

EVE as a browser extension for Chrome and Edge, inside the CRM and portals you already use. No migration.

What is Raven X?
It is EVE on her own, as a browser extension for Chrome and Edge that installs in a minute and works inside the tools you already use. Every Raven Agent, TEAM and BROKER plan includes it too. While you work in your CRM or browse listing portals, EVE reads the page in front of you, matches the person to someone you know, remembers what they told you, and shows the one or two moves worth making.
Which tools does Raven X work with?
The CRMs agents actually use, including Follow Up Boss, Brivity, kvCORE, Lofty, BoldTrail, and Command; the portals, including Zillow, Realtor.com, Redfin, and Homes.com; MLS systems on FlexMLS, Matrix, Paragon, Rapattoni, and more; plus your email and calendar. A background connection to the CRM account itself is built too, with your own key for Follow Up Boss and BoldTrail (kvCORE) and Lofty sign-in for Lofty, so EVE can check every contact without the page open. Its status today: Live: Follow Up Boss direct connection, BoldTrail (kvCORE), Lofty.
Does Raven X work with Lofty, Follow Up Boss and BoldTrail?
Yes, in two separate ways. On the page: with the browser extension open in Lofty, Follow Up Boss or BoldTrail (kvCORE), EVE recognizes the person on the screen, matched to your Raven contacts by email, then phone, then full name, and puts a drafted email or text, a call, a prep brief or Add to Raven one click away. Nothing has to be connected for that. In the background: you can also connect your own account, with a Follow Up Boss API key, a BoldTrail API token, or Lofty sign-in. EVE then reads your contacts about every 12 minutes with the CRM closed, brings in their texts, calls and emails where the CRM offers them (BoldTrail's API does not), drafts the follow-ups that are due into your daily briefing, and logs a short note in the CRM when she sends one. She never adds those people to your lead queue, never changes stages or owners in the CRM, and never reaches anyone you paused, who opted out or who is marked do not contact. The background connection is included with Raven X, Raven CRM and Raven. Its status today: Live: Follow Up Boss direct connection, BoldTrail (kvCORE), Lofty.
Do I have to replace my CRM to use it?
No. Raven X rides along on top of whatever you already use. There is no migration, no data import, and no new workflow to learn. Install the extension, connect your inbox, and tomorrow morning your day is already triaged.
What can Raven X actually see?
The inbox and calendar you choose to connect, which EVE keeps up to date, and the pages you open while the extension is active. If you connect Follow Up Boss or BoldTrail with your own key, or Lofty with Lofty sign-in, EVE also reads the contacts in that account, about every 12 minutes, and writes back only a short note when EVE sends a follow-up (status of those connections today: Live: Follow Up Boss direct connection, BoldTrail (kvCORE), Lofty.). Without that connection she never reads your CRM in the background. It reads the page in front of you and remembers the parts that matter to your relationships, tied to your own account and never shared with other agents.
Which browsers does Raven X run in?
Chrome and Edge on a computer. It does not run on a phone or tablet, and Safari and Firefox cannot add it yet.
Can Raven X send messages and texts for me?
EVE drafts them and you send them. Your Briefing in the extension opens with the follow-ups EVE drafted, and you send, edit, or decline each one. On the EVE plan you can choose to let your follow-up emails send automatically, and anything sensitive still comes to you. If you do not have a Raven phone number, texts go from your own phone: EVE shows a QR code that opens Messages with the text filled in, and records the text once you say you sent it.
How does the property matching work?
When you are on a listing or a search, EVE reads it and matches it against your clients' budgets, target areas, and stated preferences, then tells you which buyers would want it and exactly why, for example acreage, no HOA, and budget fit.
Does Raven X help with SkySlope?
Yes, when your brokerage files in SkySlope and you work in Raven. A buyer's agreements go to the broker through a Pre-Contract file in SkySlope, and EVE can create that file for you: she opens SkySlope beside Raven, fills in the office, the checklist and the buyer's name, shows each step on screen as she goes, and hands the file back to Raven when it is saved. When she cannot tell what a screen is asking for, she hands it back to you instead of guessing.
Does Raven X work outside my market?
Yes, everywhere. Raven X is not market-gated because it works on top of your existing tools. The market-by-market rollout applies to the full Raven platform, not to the extension.

EVE Sales Agent

EVE answering your leads: a real conversation in seconds, qualified, with times proposed, handed to you when it matters.

What is EVE Sales Agent?
EVE Sales Agent (previously called EVE Talk) is Raven's AI sales agent: EVE holding the conversation with your leads. When a lead replies, to a drip, a follow-up, or out of the blue, EVE answers in seconds and keeps answering turn after turn: it qualifies (timeline, financing, area, motivation), proposes appointment times and, on Autopilot, books the meeting with a calendar invite, and hands the thread to you the moment it earns a human. It replies in the lead's own thread, grounded in what was actually said, not a script. EVE texts only leads who agreed to receive texts; anyone else gets one message asking for permission first.
Does EVE Sales Agent work with my leads and channels?
Yes. EVE Sales Agent works the leads that land in Raven, from your lead sources, your website, and your routed buckets, and holds the conversation over email and text. Standalone subscribers connect their own Gmail or Outlook for email conversations on day one; SMS is available once a Raven phone number is provisioned for your account.
What happens when a lead asks about price or something sensitive?
The conversation comes to you. Every reply EVE writes passes an escalation gate before it can send, and pricing, offers, contract and legal questions, financing distress, complaints, and opt-outs always route to a human with a summary. That holds in every autonomy mode and cannot be switched off.
Can I take over a conversation?
Any time, with one tap from the thread. EVE stands down instantly and shows you what it has learned so far, and you can hand the thread back when you are done. EVE also hands off on its own when a lead asks for you by name, asks whether it is a bot, or when the appointment books.
Does EVE control my calendar?
No, you do. You set booking rules for each day of the week: your working hours, minimum notice, buffer between appointments, and whether that day is book-it, ask-me-first, or never (weekends start as ask-first). EVE only proposes times that fit those rules and clear your real Raven calendar, so nothing double-books, and on an ask-first day EVE tells the lead it will confirm with you and brings you the request to approve instead of booking it.
Do leads know they are talking to an AI?
Yes. EVE introduces itself as your assistant in its first message and every turn is signed as EVE in the thread. There is no fake human persona. We think trust survives honesty, and a fast, useful answer from a disclosed assistant beats a slow one from nobody.
What does EVE Sales Agent cost?
EVE Sales Agent is included in Raven Agent at $249 per seat per month, no contract, cancel any month. It is not sold on its own; Raven CRM can add it as a monthly add-on.

Raven CRM

The CRM on its own, with EVE built in, in every US state.

What is Raven CRM?
Raven CRM is a real estate CRM with EVE, Raven's AI assistant, built in, plus the EVE browser extension for Chrome and Edge: contacts and leads, lead routing, segments, texting and email in Connect, drips and workflows, group email, tasks, a calendar, Marketing Studio and an agent website. It is $99 per month with a 14-day free trial.
What does Raven CRM not include?
Transactions and MLS data (listing search, CMAs and home reports). Those come with Raven. EVE Sales Agent, EVE answering and booking your leads on her own, is a monthly add-on for Raven CRM and is included in Raven. If you only need signatures, Raven Ink is sold on its own.
Where is Raven CRM available?
In every US state. It does not depend on an MLS agreement, so it is not rolled out market by market the way Raven's MLS features are.
Can I move from Raven CRM to Raven?
Yes. Raven CRM runs on the same contacts, threads, segments and drips Raven uses, so moving up adds transactions, MLS data and EVE Sales Agent on top of the book you already have, with nothing to re-import.

CRM & Connect

Email, texting, and calls in one thread per person, next to the work.

What is Connect?
Connect is Raven's communication layer: email, texting, and calls in one place, organized by person. A text you send from a transaction and an email you send from the contact page land in the same thread, in order, so the whole relationship reads as one conversation.
Can I use my own email address?
Yes. Connect your Gmail or Outlook and Raven sends from your address and ingests your threads, so EVE can spot who is waiting on a reply. Mail stays fresh with an automatic sync every few minutes plus real-time push, with no manual sync button to remember.
Does Raven do texting and calling?
Yes. Text clients and leads from inside Raven, with every message tied to the contact and, when relevant, the transaction. Click-to-call places the call and logs it to the contact's record automatically, so the conversation history stays complete.
What are drips, and can I make my own?
Drips are multi-touch nurture sequences EVE runs for you, for example a new-lead sequence or a stale-lead revival. Brokerages can install proven sequences from the built-in library or describe what they want and have EVE draft a custom drip, which is validated before it can ever run.
Can I email a group of contacts at once?
Yes. Save a segment, a list that keeps itself current from rules, like past clients you have not talked to in 90 days, or holds the people you pick, or both. Write the email yourself or have EVE draft it, add attachments, preview it, send yourself a test, then send now or schedule it. Each person gets their own copy in their own Connect thread with an unsubscribe link, spouses and partners can be copied, and anyone who opted out or is marked do not contact is left out.
Can I make People fit how I work?
Yes. Add your own stages under the built-in ones, tag people with tags the whole brokerage shares, and create custom fields (text, number, date or dropdown) that show as columns you can sort and filter. Contacts can be buyers, sellers, renters, investors, landlords, vendors or part of your network, and a Network tab keeps outside agents and partners in one place.
Can I keep track of a client's family?
Yes. A contact's Personal details card holds their spouse or partner, children, parents, pets, birthdays, anniversaries, interests and notes, and Raven works out their home-purchase anniversary from the transactions they closed with you. A spouse or partner can be copied on the automated emails and notices that go to the client.
How do I stop automated messages to one person?
Every contact has a Drips and automations card listing each drip they are on with its next step, and you can pause, resume or stop any one of them. One switch, All automations, pauses every automated message to that person at once while still letting you write to them yourself. You can also pause a whole selection from the People list.
How does lead routing work?
Connect your lead sources and set routing rules: send a lead to a specific agent, round-robin across a team, or into a named lead bucket. The moment a rule assigns a lead, EVE sends the first-touch follow-up and creates a task so nothing sits cold.
How does Raven handle duplicate contacts?
New contacts de-duplicate automatically: if you already own a contact with the same email, Raven reuses it and fills in only the blanks instead of creating a copy. For older duplicates, a merge tool finds likely matches among your own contacts and lets you merge them safely. It never touches another agent's contacts.
Can I send a real calendar invite?
Yes. From any conversation you can send a proper calendar invite your client can accept from their own calendar app, and the appointment lands on your Raven calendar at the same time. EVE will even remind you when you promised someone an invite and have not sent it.

Agent websites & marketing

A branded public presence with the follow-through built in.

Does Raven include an agent website?
Yes. Every agent gets a branded public site with their listings, testimonials, and a lead form that feeds straight into their Raven contacts, so a website inquiry becomes a routed, followed-up lead instead of an email you find next week.
Can I see how my website is performing?
Yes. Built-in analytics show views, visitors, top pages, referrers, and the leads your site produced over the last 30 days, with no cookies and no visitor tracking to configure. If you already use Google Analytics, Microsoft Clarity, or Bing, add your IDs and the official tags are injected for you.
Can I show my Google reviews?
Yes. Connect your Google Business Profile and Raven imports your reviews. You choose which ones appear on your website, and the Studio can turn a great review into a social post.
What is the Marketing Studio?
The Studio is where EVE drafts marketing content in your voice: social posts, announcements, and review-based content, with scheduled publishing to your connected accounts and an audit trail of everything that went out. Studio publishes to Facebook Pages and LinkedIn with a photo, to Instagram as a photo post, a carousel of up to ten photos or a Reel, to X with up to four photos, and to TikTok as a video or photo post. A YouTube channel can be connected now, and publishing to it opens once Google approves Raven's app.
What are home valuation reports?
Branded monthly home intelligence reports you send past clients and prospects: a confident value range, comparable sales ranked by similarity, equity position, and market movement, arriving automatically with your name on it. When you know the home better than any model, set your own value and range and the report shows it as your value, with your name and the date. Where the public record has them, the report also shows the home's property tax, assessment, HOA fee, sale history and a rent estimate. Every open is a warm seller lead back to you, instead of a one-time calculator visit.

The Vault & security

Permanent, tamper-evident records and a platform built for audit.

What is the Vault?
The Vault is permanent, tamper-proof storage for completed transactions. When a transaction is done, you vault it: the documents, signatures, compliance state, and full history are sealed exactly as they were, for as long as your retention policy requires. Think of it as the locked filing cabinet for closed transactions.
When can a Transaction be vaulted?
Once it has closed and cleared broker review. Ready transactions appear under Ready to Vault, and a person, typically the broker, seals each one deliberately. Vaulting is one-way by design: a sealed record cannot be quietly altered later, which is the entire point.
How do I know a vaulted record has not been tampered with?
Vaulted documents are written to locked storage that physically rejects overwrites and deletes, with integrity checks verified on a schedule. The Vault Health and Certifications views show the proof: every record's integrity status, retention date, and any legal hold.
What about retention requirements and legal holds?
Each vaulted record carries its retention period, standard, extended, or permanent depending on policy, and records can be placed under legal hold. Retention is enforced by the storage itself, not by a setting someone could flip.
Can audit history be edited?
No. Raven's audit trails are append-only across the platform: document history, compliance decisions, and EVE's actions. Corrections create new entries that reference the original, and the original is never altered. That is what makes the answer to what happened, when, and who did it trustworthy.
Is my data private?
Your data is yours. Raven never sells it and never shares one agent's relationships with another agent. EVE stores only what it needs to help you, tied to your own account. Demo sessions are enforced read-only at the server, so demo visitors can never touch real data.

Teams & brokerages

Visibility, standards, and control across every agent, without taking their commissions.

What does the Brokerage plan add?
Everything in Raven Agent plus the broker layer: a compliance dashboard across every transaction, multi-agent oversight, admin controls, brokerage reporting, multi-office support, custom onboarding, priority support, and a demo sandbox for recruiting and training. Pricing is a $499 per month platform fee plus seats: $99 per seat for 1 to 24 seats, $79 for 25 to 99, and $59 at 100 or more.
How do teams work?
Brokers create teams inside the Workspace, assign members and roles, and set team defaults. Leads can route round-robin across a team, and team leads get the visibility they need without full brokerage authority.
We have several offices. Can Raven model that?
Yes. Offices are a location-based layer above teams: each office has its own designated broker, agents, and transactions, so compliance and reporting can be filtered by location while the brokerage stays one Workspace.
Does Raven handle commission plans?
Yes. Brokers create commission plans, set a default, assign agents, and record per-agent overrides, with every change captured in an append-only audit trail. Agents see their effective plan; nothing is hidden math.
Can Raven help me recruit agents?
Yes. The recruiting pipeline tracks candidates from first contact through signing: schedule interviews with real calendar invites, and have EVE prepare an interview brief from the recruit's profile and resume, including production, brokerage history, and talking points.
Can the broker control how autonomous EVE is for agents?
Yes. The broker sets the Workspace autonomy ceiling: the most EVE may do for anyone in the brokerage. Each agent then picks Suggest, Guided, or Autopilot at or below that ceiling. High-stakes topics route to a human in every mode regardless.

Partner program

Earn recurring income for spreading the word. Questions to [email protected].

What is the Raven Partner program?
Raven's partner program for coaches, creators, and connectors in real estate. You get a personal tracking link and promo code, and you earn a recurring share of every subscription payment your referrals make. Joining is free and your link works the minute you are in.
How much do I earn?
The standard plan pays 25% of every subscription payment a person you referred makes to Raven, for their first 12 months. If your referral pays $249 a month, you earn about $62.25 every month they stay. That is per referral, with no cap on how many people you refer.
How does Raven know a signup came from me?
When you join you get a personal tracking link and a promo code. Anyone who visits Raven through your link, or enters your code, is tagged to you for 90 days, last touch wins. If they subscribe inside that window, the referral is yours.
When does a commission actually count?
A commission is created the moment your referral pays an invoice. It then qualifies after a 30-day hold and your referral's second paid invoice, which protects everyone from instant-refund churn. Qualified commissions are approved by the Raven team, and approved commissions are what get paid out.
How and when do I get paid?
Payouts run through Stripe. You connect your own bank account from the Payouts page with a quick Stripe identity check, which is also how tax reporting is handled, and approved commissions are transferred to you. Your dashboard shows every commission's exact status the whole way: pending, qualified, approved, paid.
What happens if my referral cancels or refunds?
Commissions come from real paid invoices, so if a referral cancels, future commissions simply stop and you keep everything already earned. A refunded invoice reverses its commission. Nothing is ever clawed back silently; every adjustment appears in your ledger.
Can I refer myself or my own brokerage account?
No. Self-referrals are automatically disqualified. Referring other people at your brokerage, your coaching clients, or your audience is exactly what the program is for.
Does it cost anything to join?
No. Joining is free, there is no application or quiz, and your tracking link works the minute you are in. Payouts do require a quick approval by the Raven team the first time. That is a fraud check, not a gate on your link.
Where do I see my numbers?
Your partner dashboard shows clicks, referrals, and conversions on your links, every commission with its status, and your full payout history. If a number is on your dashboard, it is the same number Raven operates on. There is no separate partner math.

Data import & switching

Bring your book with you, and take it with you if you ever leave.

Can I import my contacts from my current CRM?
Yes. Export a CSV from your current system and import it in Settings, with ready-made presets for Follow Up Boss, Brivity, BoldTrail (kvCORE), and Lofty (Chime), plus a generic mapper for anything else. The flow is upload, map fields, review a dry run, then import, so you see exactly what will happen before anything is written. Columns your old CRM kept as custom fields can go into custom fields in Raven, existing ones or new ones you create during the import, instead of piling into notes.
Will importing create duplicates?
No. Every imported row runs through the same de-duplication as the rest of Raven: a contact you already own with the same email is updated in place, filling only blank fields, never overwriting what you have. Stages and sources from your old CRM are translated onto Raven's, with safe fallbacks.
Can I get my data back out?
Yes, any time. Export your contacts, tasks, and transactions as CSV from Settings. Agents export their own book; brokers and admins can widen an export to the whole brokerage. Your data is never held hostage.
Do I have to switch everything on day one?
No. Many agents start with the EVE browser extension riding along on their existing CRM, then move to the full platform at their own pace. When you do, your contacts import in one pass and everything EVE already learned comes with you.
My brokerage reviews compliance in another system. Does Raven still work?
Yes. You work in Raven, your broker approves where they always have. When you press Send to Broker, Raven delivers the finished document to your brokerage's system: filed onto the right checklist item of the transaction's SkySlope file, sent into Lone Wolf Transact, or emailed to your broker. With SkySlope, the transaction shows that file's own checklist. A provider-formatted export package of the finished documents is still on the transaction's Export menu. Raven stays your source of truth either way.
How big can an import be?
Up to 10 MB and 20,000 rows per CSV file, with honest, specific errors if a file is oversized or malformed, never a silent partial import. Larger books simply import in more than one file.

Support & availability

Every path ends at a person.

How do I get help?
Email [email protected] any time, or use the Support page, which routes you by where you are: evaluating Raven, already a customer, partnering with us, or reporting a problem. Every path ends at a person.
I am locked out or forgot my password. What do I do?
Reset it yourself from the forgot-password page at realm.realty/auth/forgot. If you sign in with Google or Microsoft, use the same sign-in button you signed up with; there is no separate password to reset.
Is Raven available in my state?
Yes. Raven is open to agents and brokerages in every US state. The MLS features (listing search, CMAs and listing alerts) come on as Raven connects to each MLS, in order of agent demand. Name your MLS when you sign up and those features turn on in your account when it goes live. Everything else works from day one.
Something failed to load. Did I break it?
Almost certainly not. Raven degrades gracefully: a surface that cannot reach a service shows the last-known state or a retry, never a raw error. Try again, and if it persists, tell us at [email protected] with what you were doing and we will chase it down.
Who do I contact about the Partner program?
Write to [email protected] for anything partner-related: joining, links and promo codes, commissions, or payouts. The Partner program page also answers the most common program questions.

Still stuck?

The fastest way to answer most questions is to see the product itself. And when you would rather ask a person, every path below ends at one.

See it live

Walk the real product with sample data. Read-only, so click anything.

Ask a person

Sales, setup, or something broken: tell us and we will chase it down.

Partner questions

Joining, links, commissions, or payouts for the partner program.

FAQ | Every Question About Raven, Answered